At FNBrilliant, our goal is to bring you products that are 100% vegan-friendly and contain 100% cruelty-free ingredients. We also want you to be 100% satisfied. If you are not, please return your product(s) for a refund. To begin the returns process, please use the contact us with your order number. We will reach out to you with instructions detailing how to return your item(s). Customers are responsible for any shipping fees when returning a product. A refund will be issued after we receive your returned items.